Privacy Policy
Last updated: August 14, 2026
Nexus Pro LLC ("Nexus Pro," "we," "us," or "our") provides residential and commercial remodeling and general contracting services in Memphis, TN and surrounding areas. This Privacy Policy explains what information we collect from you, how we use it, and the choices you have — including when you contact us by phone, by our website, or by text message (SMS).
1. Information We Collect
We collect information you provide directly to us, including:
- Contact information: name, phone number, email address, and property address, submitted through our website contact form at nexuspro.llc or given verbally when you call us.
- Project details: a description of the work you need done, timeline, and preferred appointment date/time.
- Communication records: messages you send us and, if you call us, information gathered by our phone receptionist to schedule your free estimate.
2. How We Use Your Information
We use your information to:
- Schedule and confirm free in-home or on-site estimate appointments.
- Send appointment confirmations, reminders, and project status updates by phone, email, or text message (SMS).
- Occasionally send promotional offers about our services, only to customers who have already been in contact with us.
- Respond to questions or requests you send us.
- Improve our services and customer communication.
3. Text Messaging (SMS) Privacy
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors or third parties for purposes of facilitating the SMS/text messaging service (for example, our SMS platform provider, Twilio) is permitted only where required to operate the service, and all other use case categories exclude text messaging originator opt-in data and consent from being shared with any third party.
You may opt out of receiving text messages from us at any time by replying STOP. For help, reply HELP, call us at (901) 694-7227, or email contact@nexuspro.llc.
4. How We Share Information
We do not sell your personal information. We may share information with service providers who help us operate our business (for example, our scheduling, calling, and text messaging platforms), solely to provide those services on our behalf, and as required by law.
5. Data Retention
We retain your information for as long as needed to provide our services, respond to your requests, and comply with legal obligations.
6. Your Choices
- You can ask us to stop contacting you at any time by replying STOP to a text message, or by contacting us using the details below.
- You can ask us to correct or delete the information we hold about you by contacting us directly.
7. Contact Us
Nexus Pro LLC
Memphis, TN
Phone: (901) 694-7227
Email: contact@nexuspro.llc
Website: nexuspro.llc
8. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a new "Last updated" date.